Privacy Policy

Last updated: 30 July 2026

1. Introduction

wellhands, trading as wellhands and JapaneseLanguageHub.com respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store and otherwise process personal data when you:

  • visit www.wellhands.sg and www.JapaneseLanguageHub.com;
  • create an account;
  • purchase or participate in one of our courses;
  • attend a Zoom lesson or other live session;
  • participate in our student community;
  • subscribe to our communications;
  • contact us; or
  • otherwise interact with us.

We manage personal data in accordance with the Singapore Personal Data Protection Act 2012 and other applicable laws.

2. Our details

Legal business name: wellhands
Trading name: wellhands and JapaneseLanguageHub.com
UEN: 53184881K
Business address: 100 Peck Seah Street, #08-14 Singapore 079333
General contact: info@wellhands.sg

Our Data Protection Officer may be contacted at:

Email: info@wellhands.sg
Postal address: 100 Peck Seah Street, #08-14 Singapore 079333

3. What personal data we collect

Depending on how you interact with us, we may collect the following personal data.

3.1 Identity and contact information

This may include your:

  • name;
  • email address;
  • telephone number;
  • country of residence;
  • billing address;
  • age or age confirmation; and
  • account username or other account identifiers.

3.2 Course and learning information

This may include:

  • courses purchased or registered for;
  • course level and learning preferences;
  • lesson attendance;
  • video-viewing and course-completion progress;
  • quiz, exercise or assessment results;
  • questions submitted to us;
  • teacher feedback;
  • Zoom lesson bookings; and
  • records of your interactions with our course platform.

3.3 Payment and transaction information

This may include:

  • order details;
  • payment status;
  • transaction references;
  • invoices;
  • refund records; and
  • limited payment-related information supplied by our payment processor.

We generally do not directly store complete credit-card numbers. Payments may be processed by third-party payment providers under their own privacy policies and security practices.

3.4 Communications

We may collect information contained in:

  • email correspondence;
  • contact forms;
  • WhatsApp or other messaging communications;
  • customer-support requests;
  • student-community posts;
  • lesson feedback; and
  • survey responses.

3.5 Technical and usage information

When you visit our website or access the course, we may automatically collect:

  • IP address;
  • browser and device type;
  • operating system;
  • language and time-zone settings;
  • login records;
  • pages and course content accessed;
  • referring website;
  • approximate location derived from technical information;
  • cookie identifiers; and
  • website and advertising interaction information.

3.6 Zoom lessons and recordings

We may collect your name, contact details, attendance information, messages and other information generated through Zoom or another live-session platform.

We will not record a live lesson without informing participants. Where consent is required, we will obtain it before recording. Students must not record, photograph, copy or distribute a lesson without our prior written permission and the permission of other identifiable participants.

3.7 Testimonials, photographs and videos

Where you voluntarily provide a testimonial, photograph, audio recording or video, we may use it only for the purposes and channels explained to you at the time consent is obtained.

We will obtain separate permission before publishing identifiable student photographs, videos or testimonials for advertising or promotional purposes.

4. How we collect personal data

We may collect personal data:

  • directly from you;
  • when you register, purchase a course or create an account;
  • when you contact us;
  • when you attend a lesson;
  • through our website, cookies and course platform;
  • through payment, scheduling, email and video-conferencing providers;
  • through advertising and analytics services;
  • through referral partners, where permitted; or
  • from publicly available sources where collection is permitted by law.

You are responsible for ensuring that personal data you provide is accurate and that you are authorised to provide any personal data concerning another person.

5. Purposes for which we process personal data

We may collect, use and disclose personal data for purposes including:

  • registering and administering your account;
  • processing purchases and payments;
  • providing course videos, materials, exercises and support;
  • arranging and conducting Zoom lessons;
  • tracking course progress;
  • responding to enquiries and requests;
  • issuing invoices, receipts and service communications;
  • providing customer and technical support;
  • administering refunds, complaints and disputes;
  • maintaining the safety and security of our website, systems and community;
  • preventing fraud, unauthorised account sharing and misuse;
  • improving our courses, teaching methods, website and services;
  • carrying out internal analysis and business planning;
  • sending marketing communications where you have consented or where otherwise permitted;
  • complying with accounting, tax, regulatory and legal obligations;
  • establishing, exercising or defending legal claims; and
  • carrying out other purposes that we notify you of and, where required, obtain your consent for.

We will collect, use or disclose personal data only where we have obtained consent or where such collection, use or disclosure is otherwise permitted or required by applicable law.

6. Marketing communications

You may choose whether to receive promotional emails, course announcements and special offers from us.

You may unsubscribe at any time by:

  • using the unsubscribe link in an email;
  • replying with an unsubscribe request where appropriate; or
  • contacting us at [MARKETING OR GENERAL EMAIL ADDRESS].

Unsubscribing from promotional messages will not prevent us from sending necessary transactional or service-related messages concerning your purchase, account, lessons or course access.

We will manage telephone and text-message marketing in accordance with applicable Singapore Do Not Call and anti-spam requirements.

7. Cookies and similar technologies

Our website and course platform may use cookies, pixels, tags, local storage and similar technologies.

These technologies may be used to:

  • keep you signed in;
  • remember your preferences;
  • maintain website security;
  • process purchases;
  • analyse website and course usage;
  • measure advertising performance; and
  • provide relevant marketing, where permitted.

Cookies may be:

  • Strictly necessary cookies, which are required for the website or course platform to function;
  • Functional cookies, which remember your settings;
  • Analytics cookies, which help us understand website and course usage; and
  • Advertising cookies, which may be used to measure or personalise advertising.

You may control cookies through your browser settings and, where available, our cookie-preference tool. Disabling some cookies may affect website or course functionality.

Our current analytics and advertising providers include:

  • GOOGLE ANALYTICS;
  • GOOGLE ADS;
  • META PIXEL;

8. Disclosure of personal data

We may disclose personal data to third parties where reasonably necessary for the purposes described in this Policy, including:

  • website-hosting providers;
  • learning-management or course-platform providers;
  • payment processors;
  • cloud-storage and information-technology providers;
  • email and customer-relationship-management providers;
  • Zoom and other video-conferencing providers;
  • scheduling and appointment platforms;
  • analytics and advertising providers;
  • professional advisers, including accountants, auditors, insurers and lawyers;
  • contractors assisting with course administration;
  • government agencies, regulators, courts or law-enforcement bodies; and
  • a purchaser or successor in connection with a restructuring, sale or transfer of our business.

We do not sell personal data to third parties.

Our service providers are permitted to process personal data only for relevant services or purposes and are expected to protect it appropriately.

9. Overseas transfers

Some service providers may store or process personal data outside Singapore.

Where personal data is transferred outside Singapore, we will take appropriate steps to ensure that it continues to receive a standard of protection comparable to that required under the Singapore Personal Data Protection Act, as required by applicable law.

10. Data security

We use reasonable administrative, physical and technical measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss, disposal or similar risks.

These measures may include access controls, password protection, secure service providers, software updates, staff or contractor confidentiality requirements and appropriate backup practices.

However, no internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your password confidential and notifying us promptly if you believe that your account has been compromised.

11. Data retention

We retain personal data only for as long as reasonably necessary to:

  • provide the course and services;
  • administer your account;
  • fulfil the purposes described in this Policy;
  • comply with legal, tax, accounting and regulatory obligations;
  • resolve disputes; and
  • enforce our agreements.

When personal data is no longer required for legal or business purposes, we will cease retaining it or remove the means by which it can be associated with an identifiable individual, where reasonably practicable.

12. Accuracy of personal data

We will make reasonable efforts to ensure that personal data used or disclosed by us is accurate and complete where it is likely to affect you or is likely to be disclosed to another organisation.

Please contact us if your personal data changes or if you believe that information held by us is inaccurate.

13. Access and correction requests

Subject to applicable law, you may request:

  • access to personal data that we hold about you;
  • information about how that personal data has been used or disclosed; or
  • correction of inaccurate or incomplete personal data.

Requests should be sent to [DPO OR PRIVACY EMAIL ADDRESS].

We may need to verify your identity before processing a request. We may charge a reasonable fee for an access request where permitted by law and will inform you of the estimated fee before proceeding.

Certain information may be withheld where an exception under applicable law applies.

14. Withdrawal of consent

You may withdraw consent to our continued collection, use or disclosure of your personal data by contacting [DPO OR PRIVACY EMAIL ADDRESS].

Please provide reasonable notice and sufficient details for us to identify the relevant information and purpose.

We will inform you of the likely consequences of withdrawing consent. Depending on the information concerned, withdrawing consent may prevent us from continuing to provide account access, lessons, course services or support.

Withdrawal does not affect processing already carried out lawfully before the withdrawal became effective.

15. Data breaches

We maintain procedures for assessing and responding to suspected personal-data breaches.

Where required by applicable law, we will notify the Personal Data Protection Commission and affected individuals.

16. Children and minors

Our services are intended for persons aged 18 or above unless we expressly agree otherwise.

A person under 18 may enrol only with the consent and supervision of a parent or legal guardian. Where a parent or guardian purchases a course for a minor, the parent or guardian is responsible for the account and for providing the minor with appropriate guidance.

We do not knowingly use a minor’s photograph, video or testimonial for promotional purposes without appropriate permission.

17. Third-party websites and platforms

Our website may contain links to third-party websites or use third-party services such as payment, video-hosting, scheduling and communication platforms.

Those third parties operate under their own privacy policies and terms. We are not responsible for their independent privacy practices, although we will take reasonable care when selecting service providers.

18. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, services or legal obligations.

The updated version will be published on our website with a revised “Last updated” date. Where appropriate, we may provide additional notice of material changes.

19. Questions and complaints

Questions, requests or complaints concerning personal data should be sent to:

Data Protection Officer
Yoshinori Ide
Email: info@wellhands.sg
Address: 100 Peck Seah Street, #08-14 Singapore 079333

We will review and respond to your enquiry within a reasonable period.