REFUND POLICY

Last updated: 5 August 2026

This Refund Policy applies to online courses and related digital content provided by WELLHANDS trading as JapaneseLanguageHub.com.

1. No Refunds After Purchase

Our courses consist primarily of pre-recorded video lessons and downloadable or digitally accessible learning materials.

As access to the course content is provided after purchase, all purchases are final and non-refundable once payment has been completed and course access has been granted.

We do not provide refunds for:

  • a change of mind;
  • failure to use or complete the course;
  • personal schedule changes;
  • selecting the wrong course or course level;
  • dissatisfaction based on personal learning preferences;
  • failure to attend or book an included Zoom lesson;
  • insufficient internet access or incompatible personal equipment; or
  • a student’s failure to review the course information before purchasing.

2. Please Review the Course Before Purchasing

Before making a purchase, please carefully review all relevant course information, including:

  • the course description;
  • syllabus and lesson content;
  • course level;
  • learning format;
  • access period;
  • technical requirements;
  • included Zoom lessons, if applicable;
  • price; and
  • these Terms and Conditions.

If you have any questions or are unsure whether a course is suitable for you, please contact us before completing your purchase.

Email: info@wellhands.sg

We encourage prospective students to clarify all questions before purchasing because refunds will not be provided after course access has been granted.

3. Exceptions

A refund or other appropriate remedy may be considered only where:

  • you have been charged more than once for the same purchase;
  • an incorrect amount has been charged;
  • we are unable to provide access to the course you purchased;
  • the course supplied is materially different from the course description provided at the time of purchase;
  • we permanently discontinue the course before providing the purchased content; or
  • a refund or other remedy is required under applicable Singapore law.

Where only part of the purchased service cannot be provided, we may offer an appropriate replacement, extension, credit or proportionate refund.

4. Technical Problems

You are responsible for ensuring that you have a suitable device, internet connection, web browser and any necessary software before purchasing the course.

If you experience a technical problem that appears to be caused by our website or course platform, please contact us promptly and allow us a reasonable opportunity to investigate and resolve the issue.

A refund will not normally be provided where the issue is caused by the student’s:

  • device;
  • internet connection;
  • browser settings;
  • software;
  • email settings; or
  • failure to follow the access instructions.

5. Zoom Lessons

Where a course includes a Zoom lesson, failure to attend, book or use the lesson does not create a right to a refund for the course.

Any cancellation or rescheduling of Zoom lessons will be handled in accordance with the Zoom lesson cancellation conditions stated in our Terms and Conditions.

6. How to Report a Payment or Access Problem

To report a duplicate payment, incorrect charge or inability to access the purchased course, please contact:

Email: info@wellhands.sg

Please include:

  • your full name;
  • email address used for the purchase;
  • order number;
  • course name;
  • date of purchase; and
  • a description of the issue.

7. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under applicable Singapore law.